DMG MORI Customer First 2.0
We have upgraded our service promises once more. Along with our fair prices we are now offering even faster service. This is made possible with over 3.500 service experts and an extensive recruitment campaign, as well as with new products. Put us to the test!
5 SERVICE PROMISES
Reduced service- & spare part prices thanks to new flat call-out rate and our Best Price Guarantee for our original spare parts.
Highlights
- New flat call-out rate at fixed prices
- No more administration fees or small part fees
- No more separate travel costs
- Best Price Guarantee for original spare parts
Over 96 % spindle availability for immediate supply. If the pure spindle repair time lasts longer than 6 days* (without dismantling, installation and shipping), we promise the repair is free of charge.
Highlights
- An up to 18-month- or 9-month warranty depending on the service
- More than 2.000 spindles available immediately
- Spindle repair > 6 days = no repair costs (only by request of an Exchange-Motor-Spindles younger 10 years without dismantling, installation and shipping time)
* only valid for selected countries. Please contact your local DMG MORI office.
Your wish is our command. Our 3.500+ service experts promise fast support in case of emergency.
Highlights
- Even faster reaction times
- Increased capacity within the hotline- and field services
- Increased machine availability
- Extensive recruitment campaign
DMG MORI Service Plus stands for attractive maintenance- and inspection agreements, as well as for training and education, which are certain to reduce your operating costs.
Highlights
- 20 % savings compared to individual bookings
- Notable decline of unplanned downtimes
- Maximum machine availability and fore-seeable inspection intervals
Problem solving is now more secure and extensive than ever before. DMG MORI NETservice is the remote service of the future.
Highlights
- Linking of SERVICEcamera and CELOS
- TüViT certified security architecture
- Simple setup with no extensive effort required from your IT personnel
- 85 % of all problems are solved through remote diagnosis
NEW MAINTENANCE INTERVALS
Our machine quality improves continuously, which allows us to increase the maintenance intervals of your DMG MORI machine. For our customers this means:
Lower LifeCycle costs, less machine downtime and even easier planning of maintenance procedures.
Highlights
- We are raising our maintenance intervals from 2,000 to 4,000 operating hours (valid from 01.01.2018)
- Lower LifeCycle costs
- Less machine downtime
- Easier planning of maintenance procedures
BEST PRICE GUARANTEE
If you were to find a DMG MORI-supplied spare part for 20% less than our price (or more), will refund you 100 % of the price difference.
Just send the product’s offer- or order number, as well as the alternative offer to: bestpreis@dmgmori.com
Conditions
- The spare part has been supplied 01.09.2016 or after
- The alternative offer concerns a spare part that is 100% identical to ours
- The spare part is a new part with an identical warranty period and content
- Scope of supply and quantity supplied are identical
- The alternative part has the same availability