NETservice
The new benchmark for remote services in the machine tool industry.
The NETservice has been specially developed to meet the high demands of machine tool customers - particularly when it comes to the maximum data security provided by NETservice. Another plus is the multichat function, where operators, service experts and other personnel can respond within the direct communication network and find common solutions to service issues.
Remote-Service
Remote-service with camera support and multi-user conference
1. MULTI-USER CONFERENCE
Operators, service experts, service technicians and other staff can respond within the communication network
2. WHITEBOARD
The whiteboard acts as a digital sketch pad for conference members. They can share and edit photos, screen shots and circuit diagrams with each other (e.g. highlight, circle or underline)
3. MULTI-USER CONFERENCE
In Chat, any text messages are immediately sent to all conference members via instant messaging
USE CASES SERVICEcamera
- Potential problems can be solved and identified more quickly via visual support
- Any further action, such as ordering spare parts, can be identified and taken straight away
- Due to the large range of applications and the flexibility of the SERVICEcamera around the machine, the solution quota increases by a multiple.
Example: Input and output signals can be detected immediately by looking into the control cabinet
Troubleshooting options and training on peripherals such as e.g. automation solutions
Online instructions for independent maintenance of your machine
Just taking a look at a workpiece’s surface using the camera often helps our experts to solve your problem over the phone
Livestream of CNC-control in combination with the SERVICEcamera guarantees targeted support with CNC programming
CUSTOMER REFERENCES
Increased machine availability and lower service costs
“The use of NETservice makes quick and accurate identification and problem solving possible. If necessary, experts from the relevant DMG MORI production plants can be involved. Many faults can be remedied in this way, meaning that we don’t need a service engineer on site at all in an ideal case.“
Flemming Andreassen, Managing Director A / S Rolf Schmidt Industri Plast
Jesper Lyngsø, Production Manager
Highlights
- DMU 50 3rd Generation with NETservice
DIGITAL MANUFACTURING PACKAGE
DMG MORI offers existing customers the Digital Manufacturing Package for simple and fast entry into digitization with five coordinated products.
HIGHLIGHTS
1. DMG MORI Connectivity: Networking of DMG MORI & selected 3rd party machines
2. CELOS: PLC-independent update from every existing CELOS Version
3. Messenger: Status of connected machines at a glance
4. my DMG MORI – Customer Portal: Continuous service optimization for DMG MORI machines
5. NETservice: Direct remote communication with the DMG MORI Service